Welcome to the Gardenlines website
We are Presentlines Limited, trading as Gardenlines. The following terms and conditions apply to your use of our website. By using our website and/or by placing an order with us you agree to be bound by our terms and conditions as set out below.
1.1 Orders placed by you, the buyer, are subject to these terms and conditions. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. Nothing in these terms and conditions is intended to limit your statutory consumer rights.
2.1 Payment must be made in full before your order is processed. Once we receive payment we will confirm your order by email. Acceptance of your order and completion of the contract between you and us takes place on the despatch (i.e. sending) of the goods ordered.
3.1 Prices are as set out on our website. These prices include UK Value Added Tax at the applicable rate.
4. Delivery charges
4.1 Delivery of goods is normally free within “Mainland England, Scotland and Wales” unless otherwise stated within the details of a specific product.
5. Cancellation and Returns Policy
5.1 The Cancellation and Returns Policy applies when there is no fault with the goods you have ordered. If there is a fault, please see section 8, “Defective Goods”, instead. The intent of our Cancellation and Returns Policy is to be legal, fair and equitable for you, us, our suppliers and other Customers; we aim to treat you as we ourselves would expect to be treated.
5.2 Under no circumstances do we accept returns of used goods unless faulty, in which case please see section 8, “Defective Goods”, instead. If the goods have not been used, you may cancel your contract with us for the goods you order at any time from the time you order the goods up to the end of the fourteenth day from the date you receive the ordered goods.
5.3 All goods should ideally be returned unopened in their original packaging. Where packaging has been opened, damaged or discarded, we may need to charge a fee that will depend upon the state of the goods and packaging. You cannot cancel your contract if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
5.4 To cancel your contract you must notify us in writing or by e-mail. If you notify us in writing then it must be by registered post to our address at 4 Swallow Court, Kettering, Northamptonshire, NN15 6XX. If you notify us by e-mail then the e-mail must be sent to firstname.lastname@example.org and we must reply confirming receipt of the email; we will reply within one working day.
5.5 We will normally be able to collect your goods for return. We will charge you a fee for collection. If you wish to arrange the return yourself, you must use a secure courier who provides us with full traceability - DHL or UPS are examples of such companies – and you must contact us for returns information before sending.
5.6 Cancelled and returned items will be re-credited as soon as possible after the goods, if despatched, have been returned and inspected. As set out above, for returned items we reserve the right to deduct the cost of return carriage and a fee, that depends on the state of the returned goods and packaging, from the amount we re-credit to you.
6. Cancellation by us
6.1 We reserve the right to cancel your order if we have insufficient stock; or we do not deliver the goods you have ordered to your area; or the pricing was incorrect.
6.2 If we cancel your order we will notify you by e-mail and will re-credit you as soon as possible.
7. Delivery of goods to you
7.1 Delivery of the goods you ordered will be made to the delivery address you give us at the time of your order.
7.2 Delivery will be made as soon as possible following your order.
7.3 Timed deliveries may in certain circumstances be possible upon payment of an additional fee by you. Reasonable care will be taken to meet any delivery date but we cannot guarantee specific dates or times.
7.4 Ownership of the goods passes to you on delivery. After that we have no further liability for loss, theft or destruction of the goods.
8. Errors in delivery; damaged, defective or incorrect goods
8.1 If any goods delivered are not what was ordered, or are damaged, or defective, or incorrect quantities, you need to inform us within 14 days of delivery. We will look to take one or more of the following actions:
• Make good any errors in delivery; or
• Repair or replace any goods that are damaged or defective; or
• Adjust the delivered quantity to the original order; or
• Provide you with a full or partial refund
8.2 If goods develop a fault more than 30 days after delivery (14 days for goods delivered before 1 October 2015) then normally you will be referred to your local warranty repair agent, but there are several other ways that this may be dealt with depending on the circumstances. Please contact us for Warranty, Repairs and Replacement information.
8.3 If you do not receive goods within 30 days of ordering, you must notify us within 40 days of the original order date. If we are not notified within 40 days we have no liability in respect to any lost items.
8.4 Except as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however so caused and we have no liability to pay compensation beyond the refund of the purchase price of the goods.
9.1 We aim to ensure that the information available on our website is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable care to correct any errors or omissions as quickly as practicable after being notified.
9.2 All drawings, descriptive matter and specifications of the goods on our website are for the sole purpose of giving an approximate description of the goods and will not form part of the contract for the purchase of the goods.
9.3 We may also change, suspend or discontinue any aspect of our website, including the availability of any goods featured, information, database or content or restrict access to parts or all of the website without notice or liability.
10.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be sent by email or in writing to our contact address to The Customer Services Manager, Presentlines Ltd., 4 Swallow Court, Kettering Parkway, Kettering, Northamptonshire, NN15 6XX, UK. Tel 01536 523 698, email address email@example.com.
10.2 All notices from us to you will be via the email, telephone and/or postal address details you provide to us. Public notices are displayed on our website from time to time.
11. Events beyond our control
11.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
12.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
13.1 We strictly adhere to the Data Protection Act. All third party requests must be made under that Act.
14. Third party rights
14.1 A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
15. Governing law
15.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
16. Entire agreement